UPC is Sunrise | Mobile, Internet and TV subscriptions for Switzerland (2023)

EXPERIENCE PERFECT WI-FI

With our Smart WiFi, you can enjoy perfect Wi-Fi reception in every corner of your home – all thanks to the Connect Pod that’s included for free.

SAVE WHEN YOU TAKE OUT MULTIPLE SUBSCRIPTIONS

For the second and every additional mobile subscription you sign up for with us, you get a 50% discount on the monthly price.

SURF AT MAXIMUM SPEED

With Sunrise, you’re connected to the biggest and fastest 5G network* in Switzerland. When you combine Up Mobile and Up Internet in one subscription, you can surf with up to 2 Gbit/s on your cell phone.

BENEFIT FROM THE BUNDLE DISCOUNT

Combine our products and save money – at least CHF20.– per month. The more products you add to your subscription, the more you save.

What happens to my UPC Products?
You can read more here

I have UPC Mobile

What's new?

  • Nothing at all.

    • What remains the same?

    (Video) SWISSCOM vs SUNRISE vs SALT - Schweizer Mobilfunkanbietervergleich 2022

  • No changes to your existing Mobile Product.
  • You can continue calling and surfing on the best and fastest network in Switzerland.
  • No changes to the way you receive your bill, pay your bill or how your bill looks like.
    • UPC is Sunrise | Mobile, Internet and TV subscriptions for Switzerland (1)

    If you would like to adjust your existing UPC mobile subscription, please call us so that we can advise you personally.

    Do you need help?

    UPC is Sunrise | Mobile, Internet and TV subscriptions for Switzerland (2)

    SHOPS

    Get your personal consultation near you (appointments possible).

    UPC is Sunrise | Mobile, Internet and TV subscriptions for Switzerland (3)

    SUPPORT & CONTACT

    If you have any issues or questions, please contact us online or by phone.

    Find out more Find out more Find out more

    UPC is Sunrise | Mobile, Internet and TV subscriptions for Switzerland (4)

    MY UPC

    Manage your products and invoices, see all your current costs at a glance and view your product status.

    To My UPC To My UPC To My UPC

    From CHF 29.50/mth

    (Video) Scholz & Friends Schweiz: UPC goes mobile (TV-Spot)

    GET SUNRISE UP
    MOBILE NOW

    GET SUNRISE UP MOBILE NOW

    YOUR QUESTIONS ARE IMPORTANT FOR US

    I already have a mobile phone subscription from UPC. Can I benefit from this offer?

    Yes, this offer is valid for new subscriptions. If you want to adjust your existing UPC cell phone subscription, please call us on 0800 663 366 so that we can advise you personally.

    What happens when I have used up the included roaming data (for Internet use abroad)?

    Once you have used up the entire roaming data credit, further usage will be charged at the standard rate. You also have the option of buying a roaming package by sending a text message.

    What happens when I have used up my included data for Switzerland?

    You can continue surfing within Switzerland at no extra charge but at a reduced speed (up to 128 kbit/s) once your monthly included data has been used up. At no additional charge, you can still receive and send e-mails, text messages and WhatsApp messages – not including WhatsApp calls and video chats. When you get your included data again at the beginning of the next month, you will automatically use 4G+ speed again.

    If you don’t want to wait for the beginning of the next month and would rather continue surfing at 4G+ speed right away, you can buy a data package.

    Note: Only for all subscriptions that include a limited data volume in Switzerland.

    What is the difference between Internet speed and included data?

    The Internet speed gives information on how quickly you can up- or download data from the Internet (websites, e-mails, etc.). All included data uses 4G+ speed. Once your included data is used up, you can continue surfing at no charge at a reduced speed (up to 128 kbit/s).


    The included data (i.e. unlimited, 10 GB, etc.) is the amount of data you have available at the 4G+ speed.

    Will I have access to the UPC TV App?

    The UPC TV App is included in all UPC subscriptions. So if you have a Mobile subscription from UPC, you can use the UPC TV App, but with limited functions. You can only use the full functionality of the UPC TV App if you also have a UPC TV Box.

    Learn more on the UPC TV App page.

    I already have a mobile phone subscription from UPC. Can I benefit from this offer?

    Yes, this offer is valid for new subscriptions. If you want to adjust your existing UPC cell phone subscription, call us on 0800 663 366 so that we can advise you personally.

    What happens when I have used up the included roaming data (for Internet use abroad)?

    Once you have used up the entire roaming data credit, further usage will be charged at the standard rate. You also have the option of buying a roaming package by sending a text message.

    What happens when I have used up my included data for Switzerland?

    You can continue surfing within Switzerland at no extra charge but at a reduced speed (up to 128 kbit/s) once your monthly included data has been used up. At no additional charge, you can still receive and send e-mails, text messages and WhatsApp messages – not including WhatsApp calls and video chats. When you get your included data again at the beginning of the next month, you will automatically use 4G+ speed again.

    If you don’t want to wait for the beginning of the next month and would rather continue surfing at 4G+ speed right away, you can buy a data package.

    Note: Only for all subscriptions that include a limited data volume in Switzerland.

    (Video) Sunrise Internet Setup: How to simply set up your Sunrise Connect Box 2 | Sunrise

    What is the difference between Internet speed and included data?

    The Internet speed gives information on how quickly you can up- or download data from the Internet (websites, e-mails, etc.). All included data uses 4G+ speed. Once your included data is used up, you can continue surfing at no charge at a reduced speed (up to 128 kbit/s).


    The included data (i.e. unlimited, 10 GB, etc.) is the amount of data you have available at the 4G+ speed.

    Will I have access to the UPC TV App?

    The UPC TV App is included in all UPC subscriptions. So if you have a Mobile subscription from UPC, you can use the UPC TV App, but with limited functions. You can only use the full functionality of the UPC TV App if you also have a UPC TV Box.

    Learn more on the UPC TV App page.

    Is it worth switching my products to Sunrise?

    Visit a Sunrise Shop to compare the various offers or call 0800 707 504 for more information.

    Can I take advantage of Sunrise promotions if I switch to Sunrise?

    Yes, as an existing UPC customer, you can benefit from Sunrise promotions. Our customer service is here for you at 0800 707 504 and will be happy to answer all your questions about promotions.

    How will I pay my bills in the future?

    You can continue paying your bills the same way you are currently doing. No changes. You will still receive your bill the same way as you currently do and your bill will look the same way as it currently does.

    Can I buy new products (device, options or rateplans) from UPC?

    No, we are not offering any new products from UPC anymore. However, we are sure to have the perfect offer for you from Sunrise. Please find more information here: sunrise.ch/mobile. Please note that all existing products will remain unchanged and active.

    Why am I not able to order UPC anymore?

    We would like to offer you the best of Sunrise and UPC within one premium brand - Sunrise.

    With the now joined forces, we leverage the best of Sunrise’s 5G mobile network & UPC’s outstanding internet-, TV- and entertainment platform.

    Does my current contract, product and possible promotion change?

    Your contract, product and possible promotions remain active and the same. The only change: You might notice our new logo and new name throughout some of our platforms.

    In case of question, do I need to contact UPC or Sunrise?

    You can contact us through all contact points of UPC and Sunrise.

    Do existing UPC customers now have a special right of cancellation?

    No. As your contract, product and possible promotinos remain active and the same, you will not have a special right of cancellation.

    I am already a Sunrise and UPC customer. Will I only receive one bill now? Also, will I have access to just one customer account now?

    No. Customers will continue to have access to all products and services – all existing subscriptions and contracts will still be valid. Customers will still pay their UPC and Sunrise bills separately.

    I am already a Sunrise and UPC customer. Will I receive a combination discount now?

    No. There is no combination discount between the two brands. However, with the new Sunrise Up, there are extensive benefits if you have everything within Sunrise.

    I am a (UPC) Partner Network Customer, what does it mean for me?

    Your contract, product and possible promotions remain active and unchanged. The only change: You might notice our new logo and new name throughout some of our platforms.

    (Video) Scholz & Friends Schweiz: UPC goes mobile (Kinospot)

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    See Also
    UPC ist Sunrise | Internet

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    4. Internet-Abos im Test: Nicht immer ist schnelleres Netz auch besser | 2019 | Kassensturz | SRF
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